Legal
Relief Plus Wellness is committed to providing an accessible and inclusive experience for all patients, visitors, and members of the public. We are committed to meeting our obligations under the Accessibility for Ontarians with Disabilities Act, 2005 (AODA) and its Integrated Accessibility Standards Regulation, and to treating all people in a way that allows them to maintain their dignity and independence.
We believe that accessibility is an ongoing commitment, and we continually work to identify, remove, and prevent barriers for people with disabilities across our clinic and website.
We work to conform to the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA and continually review and improve the accessibility of our website.
Steps we take to support website accessibility include:
If you encounter any accessibility barrier on our website, please contact us using the details below and we will work to address it promptly.
We are committed to making our clinic welcoming and accessible to individuals of all abilities.
We welcome service animals at our clinic in accordance with the AODA and the Ontario Human Rights Code. If you plan to visit with a service animal, please notify us in advance when booking so we can make appropriate arrangements.
Patients who require a support person during their appointment are welcome to bring one. Please notify us when booking so we can accommodate you appropriately.
If you have a specific accessibility or accommodation request for your visit, please let us know in advance so we can prepare to support you. We will work with you to the best of our ability to meet your needs.
In the event of a temporary disruption to accessible services or facilities at our clinic, we will provide notice as soon as practicable. Notice will include the reason for the disruption, its anticipated duration, and any alternative arrangements available during that time.
Where possible, documents and forms provided to patients — including intake forms and clinic information — are made available in accessible formats.
Upon request, we will work with you to provide information from this website or our clinic in an accessible format or with appropriate communication supports. Please contact us to make a request and we will respond as soon as practicable.
If you require clinic or health information in an alternative format, please contact our team using the details below.
Emergency procedures, plans, and safety information made available to patients and visitors will be provided in accessible formats and with appropriate communication supports upon request.
Our staff receive training on the requirements of the AODA Integrated Accessibility Standards Regulation and the Ontario Human Rights Code as it relates to persons with disabilities. Training is provided to all staff who interact with patients and members of the public and is updated as required when changes to our accessibility policies or applicable standards occur.
Relief Plus Wellness maintains an accessibility plan that outlines our commitment to identifying, removing, and preventing barriers to accessibility across our clinic and digital presence. Our accessibility plan is available upon request. Please contact us using the details below to obtain a copy.
We welcome and value your feedback on the accessibility of our website and clinic experience. If you encounter an accessibility barrier, have a concern, or have a suggestion for improvement, please contact us using the details below.
We will:
Feedback may be provided by phone, email, or in person at our clinic.
If you have accessibility questions, feedback, or accommodation requests, please contact us:
Relief Plus Wellness
1403 Gerrard St E, Toronto, ON M4L 1Z5
Phone: (416) 461-1118
Email: info@reliefpluswellness.com
Website: reliefpluswellness.com